Refund policy

Return & Refund Policy

Last Updated: August 26, 2026

Thank you for shopping at Hreoicmall. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return period.

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, your item must:

Be in the same condition in which you received it;
Be unworn, unused, and unwashed;
Be free from stains, odors, damage, or signs of wear;
Include all original tags, accessories, and packaging where applicable;
Be accompanied by your receipt, order confirmation, or other proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted or processed.

2. How to Request a Return

To request a return, please contact us at:

Email: kornegaymcweeney50@outlook.com

Please include the following information:

Your order number;
The name or email address associated with the order;
The item(s) you wish to return;
The reason for the return;
Photos of the item and packaging if the product is damaged, defective, or incorrect.

If your return request is accepted, we will provide you with return instructions, including information on where and how to send your package.

Please contact us before shipping any item back. Returns sent without prior authorization or to an unauthorized address may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us promptly at kornegaymcweeney50@outlook.com.

Please provide your order number and clear photographs showing the issue so that we can evaluate the problem and provide an appropriate resolution.

If we confirm that the product was damaged, defective, or incorrectly shipped, we will provide an appropriate remedy in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a replacement, refund, or other suitable solution.

4. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item caused by us, we will be responsible for reasonable return shipping costs or provide appropriate return instructions.

For returns due to personal reasons, including but not limited to:

Ordering the wrong size;
Ordering the wrong color;
Change of mind;
No longer wanting the item;
Personal preference;

the customer may be responsible for the applicable return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error, a defective product, or otherwise required by applicable law.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at kornegaymcweeney50@outlook.com.

Exchange availability depends on current inventory.

In some cases, the fastest way to receive the item you want may be to return the original item in accordance with this policy and place a new order separately.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn, used, washed, altered, or damaged after delivery;
Items without their original tags or required packaging;
Personalized or customized products;
Gift cards;
Items that cannot be returned for hygiene or health protection reasons once opened or used, where permitted by applicable law;
Items specifically marked as final sale or non-returnable at the time of purchase, where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Nothing in this section is intended to limit any rights you may have under applicable consumer protection laws.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow approximately 5–10 business days after a refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank, credit card company, or payment provider.

We do not control the processing time of your financial institution after a refund has been issued.

8. Partial Refunds

In certain circumstances, only a partial refund may be available, where permitted by applicable law. This may include returned products that show signs of use, are missing parts or accessories, or have been damaged for reasons unrelated to our error.

Any deduction will be assessed reasonably based on the condition of the returned product and applicable law.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at kornegaymcweeney50@outlook.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this Return & Refund Policy.

10. Refunds for Lost Packages

If your package appears to be lost in transit, please contact us so that we can investigate the shipment with the applicable carrier or logistics provider.

If the shipment is confirmed to have been lost and the loss was not caused by incorrect shipping information supplied by the customer or another circumstance for which the customer is responsible, we will provide an appropriate resolution, which may include a replacement or refund.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us as soon as possible.

We will make reasonable efforts to assist you; however, additional shipping costs may apply if an order must be shipped again due to incorrect information provided at checkout.

12. Refund Method

Approved refunds will normally be returned to the same payment method used for the original purchase.

We generally cannot issue a refund to a different card, bank account, or payment method.

If the original payment method is no longer available, please contact us so we can review the available options in accordance with the applicable payment provider's requirements.

13. Consumer Rights

This Return & Refund Policy does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under applicable consumer protection laws.

If applicable law provides you with additional cancellation, return, refund, warranty, or other consumer rights, those legal rights will continue to apply.

14. Contact Us

If you have any questions about a return, exchange, refund, or your order, please contact us:

Hreoicmall

Email: kornegaymcweeney50@outlook.com
Phone: +1 226-968-3869
Address: 450-20 Aurum Rd NE
City: Edmonton
Postal Code: T6S 1G9
Country: Canada

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.